Straight answers.
Where something is not built yet, it says so here in the same size letters.
For vehicle owners
Do I pay Gatish anything?
No. You pay the partner directly, by cash or UPI, after the work is done. Gatish never collects your payment.
How do quotes work?
Post your requirement and verify your number with an OTP. Up to 5 nearby partners send you a price range. You choose one; that partner inspects the vehicle and sends a full estimate, and you approve each line separately. Work does not start without that.
Who sees my mobile number?
On a posted requirement, partners see only the job. Your number goes only to the one partner whose quote you choose. If you call or WhatsApp a store yourself, that store sees your number as on any call.
Is the quoted price the final bill?
No. Nobody can give a firm price without seeing the vehicle. The quote is a range; the final estimate comes after inspection, and you approve it line by line.
Are the listings real?
While the site shows the “Demo” banner, listings marked “Demo” are samples and online booking is not live yet. Calling or messaging a demo listing is switched off.
What does “Verified” mean?
Gatish has approved the partner’s KYC check. It tells you who the business is; it is not a guarantee of the work. Ratings show only after enough reviews.
How is the directory ordered?
Nearest first, then KYC-verified, then rating — the full rules are on the ranking page. Nobody pays to move up; if paid placements ever launch, they will always be labelled “Sponsored”.
Something went wrong with the work. What now?
Speak to the partner first: the job record and the responsibility are theirs, and their number is on your bill. If it is still not resolved, see the grievance section on the contact page.
For garages using Gatish
Is it really free?
The Free plan has 40 job cards a month, 2 users and one branch. Job cards, estimates, GST bills, printing and reminders are all included. It is not a trial; up to 40 job cards it stays free.
Does it work without internet?
Job cards do not need it: even in a basement with no signal, a vehicle can be checked in and work can move ahead. Everything syncs by itself when the signal comes back. Making a bill still needs a signal; that is being worked on. The web console needs internet too.
Does my data stay mine?
Yes. From the Customers screen you can take the full list as a CSV at any time, and the export is recorded in the audit log. Leaving a paid plan does not switch the export off.
Can another garage message my customers?
No. A customer stays with the garage that created the record — Gatish does not give their number to another garage for marketing. New booking requests from them go to that garage first.
Will my mechanic see bills and takings?
No. A technician sees only their own work — no prices, no customer number, no part cost price. This applies in the app, on the web and in reports.
What if I have no GSTIN?
Everything still works. Without a GSTIN the document is a “Bill of Supply” and carries no tax, as the law says. Once you add a GSTIN, later bills become “Tax Invoices”.
Can I take online payment through the app?
Not yet. Cash, UPI, card and credit are recorded at the counter, and your own UPI QR prints on the bill so the money goes straight to your account. Taking payment through Gatish is not built.
Who pays for SMS and WhatsApp?
No provider is connected yet, so sending messages is not switched on. When it is, the cost will be shown separately — not hidden in the plan price.
Can I bring my old data?
Customer and vehicle lists can come in from a CSV. Importing old bills is not built — those stay in your old system.
What if I want to leave?
Any time. Export your data and take it. On the Free plan the account keeps working — you are not locked out.
Your question is not here?
Ask us. A person replies, and what we do not know, we say we do not know.
Contact and grievance